Refund policy

We want you to be happy with your StompProof purchase. If you change your mind, we accept eligible returns within 14 days of delivery.

Return Eligibility

To qualify for a return, the product must:

Not have been installed or used on a device
Be in its original condition
Be returned in its original packaging
Show no signs of wear, scratching, modification, adhesive use, or damage
Include all accessories, feet, fasteners, and other components originally supplied

You are welcome to open the package and inspect the product. However, once a protector has been installed on or used with a device, it is no longer eligible for a standard return.

Starting a Return

Please do not send a return without first receiving return authorization and return instructions from StompProof.

Return Shipping

For returns due to a change of mind, ordering the wrong product, or no longer wanting the item, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is the result of an error by StompProof.

We recommend using a trackable shipping method. StompProof is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us promptly at [email protected] with your order number and photos of the issue.

If the product is defective, damaged in transit, or incorrect, StompProof will provide an appropriate replacement or refund and cover applicable return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Products returned installed, used, scratched, modified, incomplete, damaged, or outside the 14-day return period may not qualify for a refund.

Custom or Personalized Products

Custom, personalized, specially modified, or otherwise non-standard products are final sale and cannot be returned unless they arrive damaged, defective, or were made incorrectly by StompProof.

Exchanges

If you ordered the wrong model or product, contact us. If the product has not been installed and otherwise meets the return requirements above, we can help arrange a return and replacement order.

Any price difference and applicable shipping charges will be the customer’s responsibility.